Terms & Conditions
Effective Date: 6/01/2026
Website: www.auroramedicalpartners.com
These Terms & Conditions govern the use of the website operated by Aurora Medical Partners, LLC (“Aurora,” “Company,” “we,” “us,” or “our”).
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, you should not use this website.
1. Company Information
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
2. Business-to-Business Website
Aurora Medical Partners is a business-to-business supplier serving approved medical providers, healthcare organizations, clinics, practices, facilities, and other authorized business entities.
Aurora does not operate this website as a public consumer e-commerce store. Products are not sold directly to the general public through public checkout on this website.
This website is designed to provide general company information, product information, provider-facing service information, and information about Aurora’s provider ordering process.
3. No Public Consumer Checkout
Aurora does not provide public consumer checkout through this website.
Product ordering is available only to approved provider accounts through Aurora’s provider ordering portal, approved order forms, purchase orders, invoices, or other authorized ordering processes.
Payment may be collected at the time of order, by invoice, by credit card, ACH, wire transfer, or according to payment terms approved by Aurora and/or stated in a written Provider-Supplier Agreement.
4. Provider-Supplier Agreement Controls
All orders, payments, shipping, returns, refunds, cancellations, pricing, payment terms, account terms, and fulfillment terms are subject to Aurora’s applicable Provider-Supplier Agreement, invoice terms, purchase order terms, account approval terms, and any other written agreement between Aurora and the approved provider or business customer.
If there is any conflict between these website Terms & Conditions and an executed Provider-Supplier Agreement or other written agreement with Aurora, the written agreement shall control for that provider or business customer.
5. Informational Purpose Only
The information on this website is provided for general business and informational purposes only.
Website content may describe Aurora’s wound care products, product categories, provider ordering process, online provider services, and related business operations.
Nothing on this website is intended to provide:
Medical advice;
Diagnosis;
Treatment recommendations;
Legal advice;
Billing advice;
Coding advice;
Reimbursement guarantees;
Insurance coverage guarantees;
Clinical decision-making guidance.
Healthcare providers are solely responsible for clinical decisions, medical necessity determinations, patient care decisions, documentation, coding, billing, and compliance with applicable laws, payer rules, and professional standards.
6. Provider Responsibility
Approved providers and healthcare organizations are responsible for:
Determining whether a product is medically appropriate for a patient;
Maintaining accurate and complete patient records;
Maintaining documentation supporting medical necessity;
Complying with applicable healthcare laws, payer requirements, and professional standards;
Ensuring that any billing or reimbursement submission is accurate and supported;
Using products according to applicable labeling, product instructions, and clinical judgment;
Safeguarding provider portal login credentials;
Ensuring that only authorized personnel access Aurora’s provider ordering tools.
Aurora is not responsible for a provider’s clinical decisions, documentation obligations, billing decisions, payer submissions, or reimbursement outcomes.
7. Product Information
Aurora makes reasonable efforts to provide accurate product descriptions, specifications, images, sizes, packaging information, and related materials.
However, product information may change from time to time. Aurora reserves the right to update, modify, replace, discontinue, or correct any product information at any time without prior notice.
Product images shown on the website may be for general reference only and may not reflect exact packaging, labeling, configuration, or appearance.
Product availability is not guaranteed and may depend on inventory, supplier availability, manufacturer availability, shipping conditions, account approval, and other business factors.
8. Pricing and Availability
Pricing is not generally offered to the public through this website.
Pricing may vary based on provider agreements, account status, product type, quantity, order volume, payment terms, contracted arrangements, special pricing, supplier cost changes, or other business factors.
Any pricing provided by Aurora is subject to written confirmation and may be updated unless otherwise stated in a written agreement.
Aurora reserves the right to accept, reject, hold, cancel, or modify orders based on product availability, pricing errors, account status, payment status, compliance concerns, fraud concerns, or other legitimate business reasons.
9. Provider Portal and Account Access
Approved providers may receive access to Aurora’s provider ordering portal or other secure business tools.
Provider portal access is limited to authorized users only. Users are responsible for maintaining the confidentiality of usernames, passwords, and account credentials.
Users must notify Aurora immediately if they suspect unauthorized access, credential compromise, or misuse of an account.
Aurora may suspend, restrict, or terminate portal access at any time for reasons including but not limited to:
Security concerns;
Suspected unauthorized access;
Nonpayment;
Account inactivity;
Compliance concerns;
Violation of these Terms & Conditions;
Violation of a Provider-Supplier Agreement;
Suspected fraud or misuse;
Business or operational reasons.
10. Orders and Order Acceptance
Submission of an order does not guarantee acceptance by Aurora.
All orders are subject to review, approval, product availability, payment approval or credit approval, account status, and applicable agreement terms.
Aurora may reject, cancel, delay, or hold any order for reasons including but not limited to:
Incomplete information;
Product unavailability;
Supplier delay;
Payment issue;
Credit issue;
Compliance concern;
Suspected fraud;
Incorrect pricing or product information;
Account restriction;
Shipping limitation;
Other legitimate business reason.
11. Payment Terms
Payment terms are determined by Aurora and may vary by provider or business account.
Payment may be required at the time of order or may be due according to approved invoice terms, such as Net 15, Net 30, Net 45, Net 60, or other written terms approved by Aurora.
Late payments may result in:
Order holds;
Suspension of provider portal access;
Suspension of credit terms;
Late fees, if applicable;
Collection activity;
Account review;
Termination of account privileges;
Other remedies available under applicable agreements or law.
12. Shipping, Returns, Refunds, and Cancellations
Shipping, returns, refunds, and cancellations are governed by Aurora’s separate website policies, applicable invoice terms, purchase order terms, Provider-Supplier Agreement, and any other written agreement with Aurora.
Because Aurora supplies medical and wound care products, returns may be limited or unavailable for health, safety, regulatory, sterility, product integrity, quality control, and inventory control reasons.
No return, refund, cancellation, or credit is guaranteed unless approved by Aurora in writing or required under the applicable agreement.
13. No Public Consumer Sale
This website is not intended for consumer purchasing.
Visitors who are patients, caregivers, or members of the general public should consult their licensed healthcare provider regarding medical needs, wound care treatment, product suitability, insurance coverage, and clinical questions.
Aurora does not use this website to provide direct patient medical advice, direct-to-consumer sales, or patient-specific treatment recommendations.
14. No Medical Advice
Website content is not a substitute for professional medical advice, diagnosis, or treatment.
Patients and caregivers should seek advice from a licensed healthcare professional regarding any medical condition, wound, treatment plan, or product use.
Providers remain solely responsible for evaluating patient needs and selecting appropriate products.
15. Privacy and Data
Use of this website is also governed by Aurora’s Privacy Policy.
Users should not submit patient health information, protected health information, or sensitive medical information through general website contact forms unless Aurora specifically provides an authorized secure process.
Provider portal users may be subject to additional privacy, security, HIPAA, business associate, or data handling terms depending on the services provided and agreements in place.
16. Intellectual Property
All content on this website, including text, graphics, logos, images, product descriptions, documents, design elements, icons, layout, and other materials, is owned by Aurora or used with permission.
Website content may not be copied, reproduced, modified, distributed, displayed, sold, or used for commercial purposes without Aurora’s prior written permission.
Unauthorized use of Aurora’s name, logo, branding, content, or materials is prohibited.
17. Prohibited Use
Users may not use this website or any Aurora online system to:
Violate any law, regulation, or third-party right;
Submit false, misleading, fraudulent, or unauthorized information;
Attempt unauthorized access to any system, portal, account, or network;
Interfere with website security or functionality;
Upload harmful code, malware, or malicious content;
Misrepresent affiliation with Aurora;
Use Aurora’s content for unauthorized commercial purposes;
Engage in fraudulent, abusive, or unlawful activity;
Attempt to obtain products or services without proper authorization.
Aurora reserves the right to restrict, suspend, or terminate access for any suspected misuse.
18. Third-Party Links and Services
This website may contain links to third-party websites, vendors, platforms, payment processors, shipping carriers, or service providers.
Aurora is not responsible for the content, privacy practices, security, policies, accuracy, or availability of third-party websites or services.
Accessing third-party websites or services is at the user’s own risk.
19. Website Availability
Aurora makes reasonable efforts to maintain website availability and functionality. However, Aurora does not guarantee that the website, provider portal, or online tools will always be available, uninterrupted, secure, or error-free.
Aurora may update, suspend, restrict, or discontinue any portion of the website or online services at any time.
20. Disclaimer of Warranties
This website and its content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Aurora disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, uninterrupted operation, and error-free performance.
Aurora does not guarantee that website information is complete, current, or free of errors.
21. Limitation of Liability
To the fullest extent permitted by law, Aurora shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:
Use of the website;
Inability to access the website;
Reliance on website content;
Product availability;
Order delays;
Shipping delays;
Third-party services;
Provider portal interruptions;
Business interruption;
Loss of data;
Loss of revenue or profit.
Nothing in these Terms & Conditions limits liability where such limitation is prohibited by law.
22. Indemnification
To the extent permitted by law, users, providers, and business customers agree to indemnify, defend, and hold harmless Aurora Medical Partners, LLC, its owners, officers, managers, employees, contractors, suppliers, vendors, and representatives from and against claims, damages, liabilities, losses, costs, and expenses arising from:
Misuse of the website;
Violation of these Terms & Conditions;
Unauthorized use of Aurora systems;
False or inaccurate information submitted to Aurora;
Provider’s clinical decisions;
Provider’s billing or reimbursement activity;
Provider’s documentation or medical necessity determinations;
Violation of applicable law or third-party rights.
23. Changes to These Terms
Aurora may update these Terms & Conditions from time to time.
Updated Terms & Conditions will be posted on this page with a revised effective date. Continued use of the website after updates means you accept the revised Terms & Conditions.
24. Governing Law
These Terms & Conditions shall be governed by the laws of the State of Florida, without regard to conflict of law principles, unless otherwise required by applicable law or controlled by a separate written agreement.
25. Contact Information
Questions regarding these Terms & Conditions may be directed to:
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
Cancellation Policy
Effective Date: June 1, 2026
Website: www.auroramedicalpartners.com
This Cancellation Policy applies to approved business-to-business transactions with Aurora Medical Partners, LLC (“Aurora,” “Company,” “we,” “us,” or “our”).
Aurora Medical Partners is a business-to-business supplier serving approved medical providers, healthcare organizations, clinics, practices, facilities, and other authorized business entities. Aurora does not sell products directly to the general public through public website checkout.
1. Company Information
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
2. Business-to-Business Cancellation Policy
Aurora’s products and services are provided only to approved provider accounts and authorized business customers.
Cancellations are governed by Aurora’s applicable Provider-Supplier Agreement, invoice terms, purchase order terms, account approval terms, and any other written agreement between Aurora and the approved provider or business customer.
This Cancellation Policy is provided for general informational and underwriting transparency purposes and does not replace or override any executed Provider-Supplier Agreement or other written agreement with Aurora.
If there is any conflict between this Cancellation Policy and an executed Provider-Supplier Agreement or other written agreement with Aurora, the written agreement shall control.
3. No Public Consumer Cancellation
Aurora does not operate a public consumer e-commerce store and does not process public consumer checkout through this website.
Because Aurora does not sell directly to the general public through this website, public consumer cancellation rights do not apply to website visitors.
Patients, caregivers, or members of the general public should contact their licensed healthcare provider regarding any wound care product, treatment plan, product access, insurance, or billing question.
4. Cancellation Before Order Processing
An order may be eligible for cancellation if Aurora receives and approves the cancellation request before the order has been:
Reviewed and accepted;
Processed;
Packed;
Shipped;
Assigned to warehouse fulfillment;
Submitted to a supplier, manufacturer, distributor, or fulfillment partner;
Special-ordered;
Custom-labeled;
Private-labeled;
Procured specifically for the provider or business customer.
Cancellation before processing is not automatic and must be confirmed by Aurora in writing.
5. Cancellation After Processing Begins
Once an order has been processed, packed, shipped, assigned to fulfillment, submitted to a supplier, special-ordered, custom-labeled, or otherwise committed, cancellation may not be available.
If Aurora approves a cancellation after processing has started, the provider or business customer may remain responsible for costs already incurred, including but not limited to:
Supplier costs;
Manufacturer costs;
Product procurement costs;
Custom labeling costs;
Packaging costs;
Fulfillment costs;
Shipping charges;
Handling fees;
Restocking fees;
Administrative fees;
Any other costs incurred by Aurora.
6. Shipped Orders
Orders that have already shipped generally cannot be canceled.
If an order has shipped, the provider or business customer may request a return under Aurora’s Return Policy. Return approval is not guaranteed and may be limited due to the nature of medical and wound care products.
Because Aurora supplies medical products, shipped products may be non-returnable for health, safety, sterility, product integrity, regulatory, quality control, or inventory control reasons.
7. Special Orders, Bulk Orders, and Private-Label Products
Custom, private-label, special-order, bulk purchase, non-stock, or supplier-committed products may be non-cancellable once the order is accepted, submitted to production, procured, labeled, packed, or otherwise committed.
The provider or business customer may remain responsible for payment even if the order is no longer needed after acceptance or commitment.
8. Provider Portal Orders
Orders submitted through Aurora’s provider ordering portal are subject to review, approval, product availability, payment approval or credit approval, and applicable agreement terms.
A provider portal order is not considered canceled unless Aurora confirms the cancellation in writing or through an approved portal status update.
Submitting a cancellation request through email, phone, or portal message does not guarantee that the order can be canceled.
9. Purchase Orders and Invoice-Based Orders
For purchase orders, invoice-based orders, or orders submitted under approved payment terms, cancellation eligibility depends on:
The applicable Provider-Supplier Agreement;
Purchase order terms;
Invoice terms;
Order status;
Product type;
Fulfillment status;
Supplier commitment;
Whether costs have already been incurred.
Aurora may require written confirmation from an authorized representative of the provider or business customer before canceling any purchase order or invoice-based order.
10. Scheduled, Recurring, or Refill Orders
If Aurora offers scheduled orders, recurring orders, refill orders, or standing order arrangements, cancellation or modification requests must be submitted within the timeframe stated in the applicable agreement or ordering terms.
If no specific timeframe is stated, cancellation or modification requests should be submitted at least five (5) business days before the scheduled processing date.
Aurora may not be able to cancel or modify scheduled orders that have already entered processing, fulfillment, or shipment.
11. Payment Obligations After Cancellation
Cancellation of an order does not automatically cancel all payment obligations.
The provider or business customer may remain responsible for:
Products already shipped;
Products already delivered;
Products already procured;
Custom or private-label products;
Supplier-committed products;
Shipping charges;
Handling fees;
Restocking fees;
Administrative costs;
Other amounts due under the applicable agreement, invoice, purchase order, or written order terms.
12. Refunds or Credits for Approved Cancellations
If Aurora approves a cancellation and payment has already been collected, Aurora may issue a refund, account credit, invoice credit, credit memo, or other adjustment in accordance with Aurora’s Refund Policy and applicable written agreement.
Refunds or credits are not automatic and are subject to Aurora’s review and written approval.
13. Account Cancellation or Termination
Cancellation of an individual order is separate from cancellation or termination of a provider account, portal access, payment terms, or Provider-Supplier Agreement.
Account termination, suspension, or cancellation shall be governed by the applicable written agreement, account terms, and Aurora’s internal account policies.
Aurora may suspend or terminate provider portal access, order privileges, payment terms, or account status for reasons including but not limited to nonpayment, compliance concerns, suspected fraud, misuse, account inactivity, or violation of applicable terms.
14. How to Request Cancellation
Cancellation requests must be submitted in writing and should include:
Provider or business name;
Account number, if applicable;
Invoice number;
Order number;
Purchase order number, if applicable;
Product name and quantity;
Reason for cancellation request;
Requested cancellation date;
Name and title of authorized requester;
Contact information.
Cancellation requests should be submitted to:
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
15. Aurora Review and Written Confirmation
Aurora will review cancellation requests based on order status, product type, supplier status, fulfillment status, payment status, and applicable agreement terms.
A cancellation is not effective unless approved and confirmed by Aurora in writing.
Aurora may approve, deny, partially approve, or condition approval of a cancellation request at its discretion, subject to applicable written agreement terms and law.
16. Changes to This Cancellation Policy
Aurora may update this Cancellation Policy from time to time.
Updated policies will be posted on this page with a revised effective date. Continued use of Aurora’s website, provider portal, or business services after updates means you accept the revised policy, subject to any controlling written agreement with Aurora.
17. Contact Information
Questions regarding this Cancellation Policy may be directed to:
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
Privacy Policy
Effective Date: June 1, 2026
Website: www.auroramedicalpartners.com
This Privacy Policy explains how Aurora Medical Partners, LLC (“Aurora,” “Company,” “we,” “us,” or “our”) may collect, use, disclose, and protect information obtained through our website, provider-facing services, communications, and business operations.
Aurora Medical Partners is a business-to-business supplier serving approved medical providers, healthcare organizations, clinics, practices, facilities, and other authorized business entities. Aurora does not sell products directly to the general public through public website checkout.
1. Company Information
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
2. Business-to-Business Website
Aurora’s website is intended for business-to-business use by medical providers, healthcare organizations, clinics, practices, facilities, suppliers, and other business contacts.
The website provides general company information, product information, provider-facing service information, and information regarding Aurora’s provider ordering process.
Aurora does not operate this website as a public consumer e-commerce store and does not provide public consumer checkout through this website.
3. Information We May Collect
Aurora may collect information that users voluntarily provide to us, including:
Name;
Business name;
Job title;
Business address;
Email address;
Phone number;
Provider or organization information;
Account request information;
Product or service inquiry details;
Website form submissions;
Messages, emails, or other communications sent to Aurora;
Information submitted through provider onboarding or account approval processes;
Information submitted through Aurora’s provider portal or authorized ordering process.
Aurora may also collect certain technical and usage information automatically, including:
IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Date and time of visit;
Referring website;
Website usage activity;
Cookies or similar tracking information.
4. Provider Portal and Account Information
Approved providers or business customers may receive access to Aurora’s provider ordering portal or other secure business tools.
When a provider or authorized user uses Aurora’s provider portal, Aurora may collect and process information related to:
Provider account setup;
Authorized users;
Login activity;
Orders;
Purchase orders;
Invoices;
Payment status;
Shipping and fulfillment;
Product selections;
Customer service requests;
Business communications;
Account history;
Compliance or documentation workflows, if applicable.
Provider portal use may be subject to additional agreements, including Provider-Supplier Agreements, account access terms, business associate agreements if applicable, data security requirements, or other written agreements.
5. Protected Health Information and HIPAA
Aurora’s public website is not intended for the submission of patient medical information, protected health information, or other sensitive patient-specific information through general contact forms.
Users should not submit protected health information or patient-specific medical information through public website forms, general email inquiries, or non-secure communication channels unless Aurora has specifically provided an authorized secure process.
If Aurora receives, maintains, transmits, or processes protected health information in a role subject to the Health Insurance Portability and Accountability Act of 1996 and related regulations (“HIPAA”), Aurora will handle such information according to applicable law and any required written agreement, including a Business Associate Agreement where applicable.
Healthcare providers remain responsible for ensuring that any patient information submitted to Aurora is submitted through an authorized channel and in compliance with HIPAA, state privacy laws, payer rules, professional obligations, and applicable agreements.
6. How We Use Information
Aurora may use collected information for purposes including:
Responding to inquiries;
Communicating with providers, business customers, and website visitors;
Reviewing provider account requests;
Processing onboarding and account approval;
Providing product and service information;
Operating provider portal services;
Processing orders, purchase orders, invoices, payments, and fulfillment;
Coordinating shipping and delivery;
Providing customer service and account support;
Maintaining business records;
Improving website functionality and user experience;
Protecting website, portal, and business security;
Preventing fraud, misuse, or unauthorized access;
Complying with legal, regulatory, contractual, accounting, tax, and business obligations;
Enforcing agreements, policies, and legal rights;
Supporting internal business operations.
7. How We Share Information
Aurora may share information as reasonably necessary for business, operational, legal, and compliance purposes, including with:
Suppliers;
Manufacturers;
Distributors;
Fulfillment partners;
Shipping carriers;
Payment processors;
Banks and merchant service providers;
Technology vendors;
Website hosting providers;
Provider portal vendors;
Customer support vendors;
Professional advisors;
Attorneys, accountants, consultants, and compliance advisors;
Government agencies, regulators, courts, or law enforcement when required or appropriate;
Other parties when necessary to process orders, fulfill business obligations, protect rights, prevent fraud, or comply with applicable law.
Aurora does not sell personal information to third parties.
8. Payment Information
Aurora may use third-party payment processors, merchant service providers, banks, or financial platforms to process payments.
Payment-related information may be collected and processed by Aurora and/or third-party payment service providers as necessary to complete transactions, process invoices, manage accounts, prevent fraud, and comply with financial requirements.
Third-party payment processors may have their own privacy policies, security practices, and legal obligations. Aurora is not responsible for the independent privacy practices of third-party payment processors or financial institutions.
9. Cookies and Website Analytics
Aurora may use cookies, analytics tools, log files, and similar technologies to collect information about website usage and performance.
These technologies may help Aurora:
Understand how visitors use the website;
Improve website functionality;
Maintain website security;
Measure website performance;
Support business communications;
Improve user experience.
Users may be able to disable or manage cookies through their browser settings. Some website features may not function properly if cookies are disabled.
10. Email and Business Communications
By contacting Aurora, submitting a website form, requesting information, or establishing a business relationship with Aurora, users may receive communications related to:
Their inquiry;
Provider account review;
Product information;
Orders;
Invoices;
Payments;
Shipping;
Account status;
Provider portal access;
Business updates;
Compliance or documentation requests;
Other business-related matters.
Users may request to stop receiving non-essential promotional communications. Aurora may still send transactional, legal, compliance, account-related, or service-related communications where necessary.
11. Data Security
Aurora uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include access controls, secure systems, user authentication, encryption where appropriate, vendor oversight, internal policies, and other security measures.
However, no website, system, email, portal, or electronic transmission method can be guaranteed to be completely secure. Users should avoid submitting sensitive information through unsecured channels.
12. Data Retention
Aurora retains information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, contract, regulation, accounting rules, tax rules, audit obligations, or business needs.
Retention periods may vary depending on the type of information, business relationship, legal requirements, account status, transaction history, and applicable agreements.
13. Third-Party Websites and Services
Aurora’s website may contain links to third-party websites, platforms, services, payment processors, vendors, or other external resources.
Aurora is not responsible for the privacy practices, security, policies, accuracy, availability, or content of third-party websites or services.
Users should review the privacy policies of any third-party websites or services they access.
14. Children’s Privacy
Aurora’s website and services are intended for business users and are not directed to children.
Aurora does not knowingly collect personal information from children through this website. If Aurora becomes aware that it has collected information from a child through the website, Aurora will take reasonable steps to delete such information, unless retention is required by law.
15. State Privacy Rights
Depending on applicable law and the location of the user or business contact, certain individuals may have rights regarding personal information, such as the right to request access, correction, deletion, or information about how personal information is used or shared.
Because Aurora primarily operates as a business-to-business medical supplier, certain privacy rights may be limited by business context, legal requirements, healthcare regulations, contractual obligations, accounting requirements, or other applicable exceptions.
Requests regarding personal information may be submitted using the contact information listed below. Aurora may require verification before processing a request.
16. California Privacy Notice
To the extent applicable, California residents may have certain rights under California privacy laws regarding personal information collected by businesses.
Aurora does not sell personal information.
If California privacy laws apply to a specific user or business contact, requests may be submitted to Aurora using the contact information below.
17. HIPAA and Other Healthcare Privacy Laws
Where Aurora acts in a capacity subject to HIPAA or other healthcare privacy laws, protected health information will be handled according to applicable legal requirements and written agreements.
This Privacy Policy does not replace any Business Associate Agreement, Provider-Supplier Agreement, data use agreement, confidentiality agreement, or other written agreement between Aurora and an approved provider or business customer.
If there is any conflict between this Privacy Policy and a written agreement governing protected health information or confidential healthcare information, the applicable written agreement shall control.
18. Changes to This Privacy Policy
Aurora may update this Privacy Policy from time to time.
Updated policies will be posted on this page with a revised effective date. Continued use of Aurora’s website, provider portal, or business services after updates means you accept the revised Privacy Policy, subject to any controlling written agreement with Aurora.
19. Contact Information
Questions regarding this Privacy Policy or privacy-related requests may be directed to:
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
Refund Policy
Effective Date: June 1, 2026
Website: www.auroramedicalpartners.com
This Refund Policy applies to approved business-to-business transactions with Aurora Medical Partners, LLC (“Aurora,” “Company,” “we,” “us,” or “our”).
Aurora Medical Partners is a business-to-business supplier serving approved medical providers, healthcare organizations, clinics, practices, facilities, and other authorized business entities. Aurora does not sell products directly to the general public through public website checkout.
1. Company Information
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
2. Business-to-Business Refund Policy
Aurora’s products and services are provided only to approved provider accounts and authorized business customers.
Refunds are governed by the applicable Provider-Supplier Agreement, invoice terms, purchase order terms, account approval terms, and any other written agreement between Aurora and the approved provider or business customer.
This Refund Policy is provided for general informational and underwriting transparency purposes and does not replace or override any executed Provider-Supplier Agreement or other written agreement with Aurora.
If there is any conflict between this Refund Policy and an executed Provider-Supplier Agreement or other written agreement with Aurora, the written agreement shall control.
3. No Public Consumer Refunds
Aurora does not operate a public consumer e-commerce store and does not process public consumer checkout through this website.
Because Aurora does not sell directly to the general public through this website, consumer-style refund rights do not apply to website visitors.
Patients, caregivers, or members of the general public should contact their licensed healthcare provider regarding any product, treatment, insurance, or billing question.
4. No Automatic Refunds
Submitting payment to Aurora does not create an automatic right to a refund.
All refund requests are subject to review and written approval by Aurora. Aurora may approve, deny, or partially approve a refund request based on the applicable agreement terms, order status, product type, payment status, fulfillment status, and other relevant circumstances.
5. Eligible Refund Situations
Aurora may consider a refund, credit, or account adjustment in limited circumstances, including:
Duplicate payment;
Overpayment;
Billing error confirmed by Aurora;
Product unavailable after payment has been collected;
Order cancellation approved by Aurora before fulfillment or shipment;
Incorrect charge confirmed by Aurora;
Other circumstances approved by Aurora in writing.
Approval of any refund, credit, or account adjustment is at Aurora’s discretion unless otherwise required by the applicable written agreement or law.
6. Non-Refundable Items and Charges
Unless otherwise required by law or approved by Aurora in writing, refunds are generally not available for:
Products already shipped;
Products already delivered;
Sterile medical products;
Opened, used, damaged, altered, or relabeled products;
Products with compromised packaging;
Products ordered incorrectly by the provider or business customer;
Custom, private-label, special-order, bulk, or non-stock products;
Products refused after shipment without prior written authorization;
Products that cannot be returned to saleable inventory due to health, safety, sterility, regulatory, quality control, or inventory control reasons;
Shipping, handling, processing, restocking, or administrative fees, unless Aurora determines that the charge resulted from Aurora’s confirmed error.
Because Aurora supplies medical and wound care products, refund eligibility may be limited to protect product integrity, sterility, patient safety, regulatory compliance, and quality control.
7. Refunds for Canceled Orders
If an order is canceled before processing, packing, shipment, supplier fulfillment, special ordering, or custom labeling, Aurora may approve a refund or account credit.
If cancellation is requested after processing has started, the provider or business customer may remain responsible for costs already incurred, including supplier costs, fulfillment costs, shipping fees, handling fees, restocking fees, or other applicable charges.
Cancellation approval is not guaranteed and is subject to Aurora’s Cancellation Policy, the applicable Provider-Supplier Agreement, and any written order terms.
8. Refund Method
Approved refunds may be issued by one or more of the following methods:
Refund to the original payment method;
Account credit;
Invoice credit;
Credit memo;
Adjustment against future orders;
Other method approved by Aurora in writing.
Aurora will determine the appropriate refund or credit method based on the payment method, account status, agreement terms, and circumstances of the request.
9. Processing Time
Approved refunds, credits, or account adjustments may require reasonable processing time.
Processing time may vary depending on internal review, payment method, financial institution, merchant processor, account reconciliation, and approval requirements.
Aurora is not responsible for delays caused by banks, credit card processors, payment platforms, or other third-party financial institutions.
10. Chargebacks and Payment Disputes
Providers and business customers are encouraged to contact Aurora directly to resolve any billing, payment, or order concern before initiating a chargeback or payment dispute.
Improper, unsupported, or unauthorized chargebacks may result in:
Account review;
Order holds;
Suspension of provider portal access;
Suspension or termination of credit terms;
Collection activity;
Recovery of chargeback fees or related costs;
Other remedies available under the applicable agreement or law.
Nothing in this section limits any rights that may exist under applicable payment network rules or law.
11. Refund Request Process
Refund requests must be submitted in writing and should include:
Provider or business name;
Account number, if applicable;
Invoice number;
Order number;
Payment date;
Payment amount;
Reason for refund request;
Supporting documentation, if applicable;
Contact person and contact information.
Refund requests should be submitted to:
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
12. Changes to This Refund Policy
Aurora may update this Refund Policy from time to time.
Updated policies will be posted on this page with a revised effective date. Continued use of Aurora’s website, provider portal, or business services after updates means you accept the revised policy, subject to any controlling written agreement with Aurora.
13. Contact Information
Questions regarding this Refund Policy may be directed to:
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
Return Policy
Effective Date: June 1, 2026
Website: www.auroramedicalpartners.com
This Return Policy applies to approved business-to-business transactions with Aurora Medical Partners, LLC (“Aurora,” “Company,” “we,” “us,” or “our”).
Aurora Medical Partners is a business-to-business supplier serving approved medical providers, healthcare organizations, clinics, practices, facilities, and other authorized business entities. Aurora does not sell products directly to the general public through public website checkout.
1. Company Information
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
2. Business-to-Business Return Policy
Aurora supplies medical and wound care products only to approved provider accounts and authorized business customers.
Returns are governed by Aurora’s applicable Provider-Supplier Agreement, invoice terms, purchase order terms, account approval terms, and any other written agreement between Aurora and the approved provider or business customer.
This Return Policy is provided for general informational and underwriting transparency purposes and does not replace or override any executed Provider-Supplier Agreement or other written agreement with Aurora.
If there is any conflict between this Return Policy and an executed Provider-Supplier Agreement or other written agreement with Aurora, the written agreement shall control.
3. No Public Consumer Returns
Aurora does not operate a public consumer e-commerce store and does not process public consumer checkout through this website.
Because Aurora does not sell directly to the general public through this website, public consumer return rights do not apply to website visitors.
Patients, caregivers, or members of the general public should contact their licensed healthcare provider regarding any wound care product, treatment plan, product access, insurance, or billing question.
4. Return Authorization Required
No product may be returned to Aurora without prior written authorization.
Providers and business customers must request written return approval from Aurora before shipping any product back. Aurora may require a Return Merchandise Authorization, return instructions, photos, invoice details, order information, and other supporting documentation.
Products returned without prior written authorization may be refused, discarded, returned to sender, or deemed ineligible for credit, refund, replacement, or adjustment.
5. Limited Return Eligibility
Because Aurora supplies medical and wound care products, return eligibility is limited to protect product integrity, sterility, patient safety, regulatory compliance, quality control, and inventory control.
Aurora may consider returns only in limited circumstances, including:
Incorrect product shipped by Aurora;
Duplicate shipment caused by Aurora;
Product damaged in transit and timely reported;
Product defect confirmed by Aurora, the supplier, or the manufacturer;
Product shipped in error by Aurora;
Other circumstances approved by Aurora in writing.
Approval of a return request is not guaranteed and is subject to Aurora’s review, applicable agreement terms, product condition, order status, and supporting documentation.
6. Non-Returnable Products
Unless otherwise required by law or approved by Aurora in writing, the following products are generally not returnable:
Opened products;
Used products;
Sterile products with broken, damaged, altered, or compromised packaging;
Products with missing, altered, damaged, or unreadable labels;
Products exposed to improper storage conditions;
Products damaged after delivery;
Products ordered incorrectly by the provider or business customer;
Products refused after shipment without prior written authorization;
Custom, private-label, special-order, bulk, or non-stock products;
Products that have expired or are close to expiration;
Products that cannot be returned to saleable inventory;
Products that raise health, safety, sterility, regulatory, quality control, or inventory control concerns.
7. Condition of Approved Returns
Any approved return must be:
Unused;
Unopened;
Undamaged;
In original packaging;
With all labels intact;
In saleable condition, if applicable;
Returned according to Aurora’s written return instructions;
Received within the timeframe approved by Aurora.
Aurora reserves the right to deny credit, refund, replacement, or adjustment for any returned product that does not meet these conditions.
8. Damaged, Missing, or Incorrect Shipments
Providers and business customers must inspect shipments promptly upon delivery.
Any damaged product, missing item, shortage, incorrect product, or delivery concern must be reported to Aurora in writing within five (5) business days after delivery.
Aurora may require supporting documentation, including:
Photos of the package;
Photos of the product;
Photos of any damage;
Packing slip;
Invoice;
Order number;
Carrier documentation;
Description of the issue;
Date of delivery.
Failure to report shipment issues within the required timeframe may limit Aurora’s ability to investigate, approve a return, provide a replacement, issue a credit, or pursue a carrier or supplier claim.
9. Return Shipping
Unless the return is due to Aurora’s confirmed error, supplier error, manufacturer defect, or carrier damage approved by Aurora, the provider or business customer may be responsible for:
Return shipping costs;
Shipping insurance;
Packaging costs;
Handling fees;
Carrier fees;
Restocking fees;
Other costs incurred by Aurora.
Aurora may provide return shipping instructions or require use of a specific carrier or shipping method.
10. Restocking Fee
Approved returns may be subject to a restocking fee of up to twenty-five percent (25%) of the applicable product price, unless waived by Aurora in writing or otherwise stated in an executed Provider-Supplier Agreement.
Restocking fees may apply to cover inspection, handling, administrative processing, supplier costs, and inventory management.
11. Inspection and Approval
All returned products are subject to inspection by Aurora, its supplier, manufacturer, warehouse, or fulfillment partner.
Approval of a return request does not guarantee credit, refund, replacement, or adjustment.
Aurora may deny any return after inspection if the product is opened, damaged, altered, improperly stored, unsaleable, expired, contaminated, compromised, missing items, or otherwise fails to meet return requirements.
12. Credits, Refunds, or Replacements
If Aurora approves a return after inspection, Aurora may, at its discretion and subject to applicable agreement terms, provide one or more of the following:
Replacement product;
Account credit;
Invoice credit;
Credit memo;
Refund to the original payment method;
Adjustment against future orders;
Other resolution approved by Aurora in writing.
The method of resolution will depend on the circumstances, payment method, product condition, order status, account status, and applicable agreement terms.
13. Refused or Unauthorized Returns
If a shipment is refused, returned to sender, or sent back without Aurora’s prior written authorization, the provider or business customer may be responsible for:
Original shipping charges;
Return shipping charges;
Reshipping charges;
Carrier fees;
Handling fees;
Restocking fees;
Product loss or damage;
Administrative costs;
Other costs incurred by Aurora.
Unauthorized returns may be refused, discarded, returned to sender, or deemed ineligible for credit, refund, replacement, or adjustment.
14. Product Recalls or Safety Notices
If a product recall, field correction, safety notice, or manufacturer-directed return applies, Aurora will follow applicable manufacturer, supplier, regulatory, and legal procedures.
Providers and business customers must cooperate with Aurora in connection with any recall, correction, safety notice, documentation request, or product return requirement.
15. How to Request a Return
Return requests must be submitted in writing and should include:
Provider or business name;
Account number, if applicable;
Invoice number;
Order number;
Product name;
Product quantity;
Lot number, serial number, or other identifying information, if applicable;
Delivery date;
Reason for return request;
Photos or supporting documentation, if applicable;
Contact person and contact information.
Return requests should be submitted to:
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
16. Changes to This Return Policy
Aurora may update this Return Policy from time to time.
Updated policies will be posted on this page with a revised effective date. Continued use of Aurora’s website, provider portal, or business services after updates means you accept the revised policy, subject to any controlling written agreement with Aurora.
17. Contact Information
Questions regarding this Return Policy may be directed to:
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
Shipping Policy
Effective Date: June 1, 2026
Website: www.auroramedicalpartners.com
This Shipping Policy applies to approved business-to-business transactions with Aurora Medical Partners, LLC (“Aurora,” “Company,” “we,” “us,” or “our”).
Aurora Medical Partners is a business-to-business supplier serving approved medical providers, healthcare organizations, clinics, practices, facilities, and other authorized business entities. Aurora does not sell products directly to the general public through public website checkout.
1. Company Information
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
2. Business-to-Business Shipping Policy
Aurora ships products only in connection with approved provider accounts, approved business customers, accepted purchase orders, invoices, provider portal orders, or other authorized ordering processes.
Shipping terms are governed by Aurora’s applicable Provider-Supplier Agreement, invoice terms, purchase order terms, account approval terms, and any other written agreement between Aurora and the approved provider or business customer.
This Shipping Policy is provided for general informational and underwriting transparency purposes and does not replace or override any executed Provider-Supplier Agreement or other written agreement with Aurora.
If there is any conflict between this Shipping Policy and an executed Provider-Supplier Agreement or other written agreement with Aurora, the written agreement shall control.
3. No Public Consumer Shipping
Aurora does not operate a public consumer e-commerce store and does not process public consumer checkout through this website.
Because Aurora does not sell directly to the general public through this website, public consumer shipping options are not available.
Patients, caregivers, or members of the general public should contact their licensed healthcare provider regarding any wound care product, treatment plan, product access, insurance, or billing question.
4. Order Review Before Shipment
Submission of an order does not guarantee shipment.
All orders are subject to review, acceptance, product availability, account status, payment approval or credit approval, compliance review if applicable, shipping address verification, and applicable agreement terms.
Aurora may hold, delay, reject, cancel, or modify shipment of an order for reasons including but not limited to:
Incomplete order information;
Product unavailability;
Supplier or manufacturer delay;
Payment issue;
Credit issue;
Account restriction;
Shipping address concern;
Compliance concern;
Suspected fraud or unauthorized activity;
Incorrect pricing or product information;
Other legitimate business reason.
5. Fulfillment
Orders may be fulfilled directly by Aurora, by an Aurora warehouse, by an approved supplier, by a manufacturer, by a distributor, or by another authorized fulfillment partner.
If an order is fulfilled directly by a supplier, manufacturer, distributor, or other fulfillment partner, shipping timelines, product availability, packaging, carrier selection, tracking availability, and fulfillment procedures may depend on that party’s operations.
Aurora will use commercially reasonable efforts to coordinate fulfillment for accepted orders, subject to product availability and applicable agreement terms.
6. Shipping Destinations
Aurora generally ships to approved business addresses, including medical offices, clinics, healthcare facilities, provider locations, warehouses, or other verified commercial addresses.
Aurora may decline, hold, or require additional verification for shipments to:
Residential addresses;
P.O. boxes;
Freight forwarders;
Unverified locations;
Addresses that do not match account records;
Locations outside approved service areas;
Locations that raise fraud, payment, compliance, or fulfillment concerns.
7. Shipping Methods and Carriers
Aurora may use national, regional, or specialized shipping carriers depending on product type, destination, order size, shipping speed, carrier availability, and fulfillment method.
Carrier selection may be determined by Aurora, the supplier, the manufacturer, or the fulfillment partner unless otherwise agreed in writing.
Shipping methods and carriers may change without prior notice.
8. Shipping Charges
Shipping and handling charges may apply to each shipment unless otherwise stated in a written agreement, invoice, purchase order, or account terms.
Shipping charges may vary depending on:
Product type;
Order quantity;
Package size and weight;
Destination;
Shipping speed;
Carrier rates;
Handling requirements;
Supplier or fulfillment partner charges;
Special packaging requirements;
Account-specific terms.
Aurora may waive or adjust shipping charges at its discretion or as provided in a written agreement.
9. Estimated Shipping and Delivery Timeframes
Shipping and delivery timeframes are estimates only unless expressly guaranteed in writing.
Actual shipping and delivery times may depend on:
Product availability;
Order approval;
Payment approval or credit status;
Supplier processing time;
Warehouse processing time;
Carrier pickup and transit time;
Weather events;
Holidays;
Labor disruptions;
Carrier delays;
Incorrect or incomplete shipping information;
Other events outside Aurora’s control.
Aurora is not responsible for carrier delays or delays caused by circumstances outside Aurora’s reasonable control.
10. Backorders and Partial Shipments
Aurora may fulfill orders in one shipment or multiple partial shipments depending on inventory availability, supplier availability, product type, warehouse location, or fulfillment requirements.
If a product is unavailable or backordered, Aurora may delay shipment, partially ship available items, substitute products if approved, cancel unavailable items, or coordinate with the provider or business customer regarding next steps.
Separate shipping charges may apply to partial shipments unless otherwise agreed in writing.
11. Shipment Tracking
When available, shipment tracking information may be provided to the approved provider or business customer.
Tracking availability may depend on the carrier, fulfillment partner, supplier, shipping method, and order workflow.
Aurora does not guarantee that tracking information will always be available in real time.
12. Delivery Inspection
Providers and business customers are responsible for inspecting shipments promptly upon delivery.
Any visible damage, missing items, shortage, incorrect product, or delivery concern should be reported to Aurora in writing within five (5) business days after delivery.
Aurora may require supporting documentation, including:
Photos of the package;
Photos of damaged products;
Packing slip;
Invoice;
Order number;
Carrier documentation;
Description of the issue;
Date of delivery;
Name of receiving person, if available.
Failure to report delivery issues within the required timeframe may limit Aurora’s ability to investigate, replace items, issue credits, or pursue claims with the carrier or supplier.
13. Damaged, Missing, or Incorrect Shipments
If Aurora confirms that a shipment was damaged, incomplete, or incorrect due to Aurora’s error, supplier error, fulfillment error, or carrier issue, Aurora may, at its discretion and subject to applicable agreement terms:
Replace the affected product;
Issue an account credit;
Issue an invoice adjustment;
Coordinate a carrier claim;
Request return of the affected product;
Provide other commercially reasonable resolution.
No replacement, credit, refund, or adjustment is guaranteed until Aurora has reviewed and approved the claim.
14. Refused or Undeliverable Shipments
If a shipment is refused, undeliverable, returned to sender, delayed due to incorrect information, or otherwise cannot be delivered due to provider or customer error, the provider or business customer may be responsible for:
Original shipping charges;
Return shipping charges;
Reshipping charges;
Carrier fees;
Handling fees;
Restocking fees;
Product loss or damage;
Other costs incurred by Aurora.
15. Risk of Loss and Title
Risk of loss, title transfer, and shipping responsibility shall be governed by the applicable Provider-Supplier Agreement, invoice terms, purchase order terms, or other written agreement.
Unless otherwise stated in writing, risk of loss may transfer upon delivery to the carrier or upon delivery to the provider’s designated shipping location, depending on the applicable order terms.
16. Special Handling
Certain products may require special handling, storage, labeling, packaging, or shipping procedures.
Providers and business customers are responsible for following any applicable product storage, handling, and use instructions after delivery.
Aurora is not responsible for product damage, compromise, loss, or quality issues caused by improper storage, handling, opening, use, or environmental exposure after delivery.
17. International Shipping
Aurora’s standard business operations are focused on approved domestic business customers unless otherwise agreed in writing.
International shipments, if approved, may be subject to additional documentation, customs requirements, taxes, duties, import restrictions, export rules, delays, and shipping costs.
Aurora may decline international shipments at its discretion.
18. Changes to This Shipping Policy
Aurora may update this Shipping Policy from time to time.
Updated policies will be posted on this page with a revised effective date. Continued use of Aurora’s website, provider portal, or business services after updates means you accept the revised policy, subject to any controlling written agreement with Aurora.
19. Contact Information
Questions regarding this Shipping Policy may be directed to:
Aurora Medical Partners, LLC
181 NW 44th St
Miami, FL 33127
Phone: 877-452-3888
Email: info@auroramedicalpartners.com
Website: www.auroramedicalpartners.com
Portal